Returns Policy

Return window

TomadoClick stores a seller-specific return window. The current marketplace default is 3 days (72 hours) from delivery, but an individual seller may have a different configured window. The applicable deadline is shown through the order/return workflow.

Mandatory rights for defective, misdescribed or otherwise non-compliant goods are not reduced by a shorter voluntary return window.

Return reasons

• Wrong item received.
• Damaged or defective item.
• Item materially not as described.
• Missing parts or components.
• Incorrect size, color or other variant.
• Quality issue.
• Change of mind where the seller policy and applicable law allow it.
• Other supported reason reviewed through the marketplace process.

How to request a return

Open the relevant order in your TomadoClick account and select the return option while the item remains eligible. Choose the item, quantity and reason, add details, and upload photos or documents where useful.

The seller may acknowledge the return, request additional evidence, approve or reject it, or escalate the case. TomadoClick Operations can review escalated or expired cases where platform intervention is required.

Return shipping

If physical return is required, the return instructions will explain how the item should be sent back. Responsibility for return-shipping cost depends on the reason for return, seller policy and applicable law.

Items should be returned with the product, accessories and included components reasonably required to inspect the claim. Do not send unrelated personal data or items.

Inspection and outcome

Returned goods may be inspected to verify quantity, condition, completeness and the stated return reason. Possible outcomes include full refund, partial refund, rejection where permitted, restocking or escalation to TomadoClick Operations.

A change-of-mind return may be refused where the item is used, damaged, incomplete, hygiene-sensitive, personalized or otherwise excluded by the seller policy or law.

Refund timing

After a return is approved for refund, TomadoClick initiates the refund through the available payment channel. Bank or payment-provider processing times can affect when the funds become visible to you.

Refund amounts may reflect the approved returned quantity and any charges that are lawfully non-refundable.