Who you are buying from
TomadoClick is a marketplace. For marketplace listings, the seller identified on the product page and order is the seller of record for that product. TomadoClick facilitates the transaction and provides the checkout and order-management infrastructure.
A single TomadoClick checkout may contain products from more than one seller. The platform may split that checkout into separate seller sub-orders for acceptance, fulfillment, returns, refunds and settlement.
Orders and acceptance
Submitting an order is an offer to purchase the selected items at the displayed price and applicable charges. An order may remain subject to payment authorization, fraud screening, inventory confirmation and seller acceptance where the marketplace workflow requires it.
TomadoClick may cancel or correct an order affected by a clear pricing error, unlawful product, failed payment, stock failure, fraud concern or other condition that prevents lawful fulfillment.
Prices, currency and payment
The current marketplace checkout currency is AED. Product price, shipping charges, discounts and applicable taxes are displayed before order confirmation.
Payments are processed through approved payment service providers. TomadoClick does not require sellers to receive or store buyers’ full payment-card details.
Delivery and fulfillment
For the current release, delivery is within the UAE. Each seller is responsible for dispatching and fulfilling its seller sub-order in accordance with the handling and delivery information shown for the order.
Delivery times are estimates unless a binding commitment is expressly stated. Carrier events, customs, address errors or circumstances outside reasonable control can affect delivery timing.
Cancellation
Where the order workflow allows cancellation before dispatch or seller acceptance, the buyer may submit a cancellation request through the account area. Once an item has shipped, the Returns Policy normally applies instead.
If an order is cancelled after a payment has been captured, any approved refund will be returned through the available payment-refund process.
Returns and refunds
The current TomadoClick marketplace default return window is 3 days (72 hours) from delivery. A seller-specific return window shown for the purchase may differ, and any mandatory rights under applicable law continue to apply.
A return may require evidence, return shipment and seller inspection. Refund completion may depend on the outcome of the return review and payment-provider processing.
B2B purchases
Verified business buyers may access wholesale or business purchasing features. Unless separately approved in writing, business purchases are prepaid and do not create a credit facility or payment-term entitlement.
Where consumer-protection rules do not apply to a business transaction, the order terms, listing terms and applicable commercial law govern the transaction.
Need help with an order?
Use your TomadoClick account to review seller sub-orders, delivery status, returns and refunds.